Caitlyn Young-Gilbert
Freelance:
Chief of Staff // Community Manager // Quickstart Operations
Whether you're a brand new team stuck in "winging-it" mode, or an established organization needing support driving alignment at the highest levels of your executive team, I created 3C Operations with one goal in mind: solve problems and reduce stress for teams of any size.
I specialize in up-leveling organizations' operational efficiency by seamlessly connecting the dots between Community, Culture and Communications.
Chief of Staff // Community Manager // Quickstart Operations
Whether you're a brand new team stuck in "winging-it" mode, or an established organization needing support driving alignment at the highest levels of your executive team, I created 3C Operations with one goal in mind: solve problems and reduce stress for teams of any size.
I specialize in up-leveling organizations' operational efficiency by seamlessly connecting the dots between Community, Culture and Communications.
Let's work together!
Ad Hoc Project Support
Best suited for teams that need short-term, hands-on support to meet a specific timeline or deliverable.
With 10+ years of "Jane-Of-All-Trades" experience, I can quickly roll-up my sleeves to offer an extra set of hands wherever needed.
Project Examples:
Switching to a new system or tool and need support with data migration, cascading communications for roll-out, training materials, etc?
Have an upcoming speaking engagement and need support building your presentation and talk track?
Looking to create a new function or job role and need help creating the job description and onboarding plan?
Need development or fundraising assistance?
Quick Start Operations Design
Great for early stage teams looking to put foundational operations in place that can evolve and grow as you mature.
Together we will focus on building the fundamental basics of your operations and culture based on your unique needs.
The Quick Start Build will include:
Culture - Developing your mission, vision and purpose statements.
Culture - Identifying your company's core values.
Culture - Documenting the employee team culture and tentpole traditions needed to bring this culture to life.
Team Alignment - Setting up monthly, quarterly or annual goal setting frameworks to keep your team aligned.
Team Alignment - Developing your next year's org chart and corresponding RACI chart of responsibilities.
Team Aligment - Setting up your internal intranet + standardizing your new hire onboarding process
Reporting - Creating your Board Meeting Templates for business reporting.
Documentation so that your future Operations owners can easily and quickly get up to speed and start owning the processes and tools put in place.
Add-Ons:
Set up HR, Finance, Recruiting and organizational tools for central sources of truth.
Recruit and onboard full time operational lead.
Quick Start Community Design
Great for teams looking to build lasting relationships with existing and new customers in a community environment.
Together we will focus on identifying which platform would best suit your intended community's needs, what value you want to provide and how best to measure success towards your wider goals.
A Community Quick Start Build includes:
Developing your community's mission.
Identifying your target community demographic.
Identifying which platform would best suit your community vision (Online forum? In-person events? Webinars? Slack?)
Identifying your key measures of success.
Setting up your Community's initial presence. (Creating your Slack space, newsletter template, etc)
A 30 day roll-out plan for content, promotion, engagement, etc. to meet your unique key measure of success.
Onboarding documentation so that your future Community owners can easily and quickly get up to speed and start owning the processes and tools put in place.
Add-Ons:
Ongoing community management support (Content creations, discussion moderation, etc.)
Or recruit and onboard full time Community lead.
Comprehensive Chief of Staff Support
Best suited for companies looking for a dedicated right-hand focused on executive alignment and freeing up executives' time for big-picture projects and strategy.
This all-inclusive package offers a high level of involvement and support as a Chief of Staff through a weekly retainer agreement based on your specific needs, which could include:
1:1 Executive Office Hours.
Executive Meeting Prep + Facilitation.
Ownership on any operational projects that requires a reliable partner for driving success.
Drafting Thought Leadership (Articles, podcast pitching, conference presentations, etc.)
Organizing and facilitate internal events that promote and bolster team culture. (DEI events, team bondings, etc).
Getting Started:
If you're seeking outside support, I know the last thing you need added to your plate is more confusion and ambiguity. I'm committed to an easy and transparent partnership process to ensure we feel confident that working together is the right fit. Below you will find FAQ's on my new client onboarding process.
Hope to hear from you soon!
Hope to hear from you soon!
New Client Process?
Partnership Inquiry: Simply send me a note here (caitlynyounggilbert@gmail.com) sharing more about your company and your needs. Not even sure what you may need? Don't worry - that's my specialty! I thrive in bringing clarity to ambiguity. Here's a drafted note to make it super simple for you:
"Hi Caitlyn!
My name is _[name]___ and I'm with _[company name]_. We are a team of _[#]__ people looking to uplevel our __[operations, community, communications, internal culture, exec alignment]. Would love to talk more about working together!"Q&A Meeting: I will reach out within 48 business hours to set up a 30 Minute virtual meeting to discuss your specific project needs.
Project Scope and Proposal: Within 24 business hours after our Q&A Meeting, I will send you a proposed project scope with the number of hours needed to complete the project and hourly rate, based on the below transparent pricing.
Agreement: Once proposal and project scope is approved, an agreement is signed by both of us and work commences on agreed upon start date!
Payment Terms?
Net 30 days with a 10% interest charge for overdue payments.
Discounting / Pro-Bono Services?
Want to work together but not able to meet the pricing terms listed above? Let's chat and see what flexibility is possible based on your needs. As a social-impact professional, I want to ensure that causes close to my heart receive the care and attention needed to succeed. I am especially interested in working with any organizations creating a better world for women, children and other underserved communities.
Connecting the dots between Community, Culture and Communications for teams of any size.
caitlynyounggilbert@gmail.com
linkedin.com/in/caitlynyounggilbert/